Telephone Skills

In this growing electronic age, we often forget how important it can be to have simple telephone etiquette. Outside the realm of texting and emails, many people still use the telephone as a primary source of communication. Knowing the proper etiquette and procedures for speaking with someone on the telephone can show a great deal of professionalism as well as social knowledge.

Category: Soft Skills Valid in the following states: Alabama, General Education, Kentucky, Louisiana, Mississippi, Montana, New Jersey, Tennessee, Tennessee QA, Texas

Product Description / Course Objectives

At the conclusion of this course, the learner will be able to:

Recognize the different aspects of telephone language
Properly handle inbound/outbound calls
Know how to handle angry or rude callers
Learn to receive and send phone messages
Know different methods of employee training

Credit Hours: 1

Approved for CEU Credit in:

Alabama, Kentucky, Louisiana, Mississippi, Montana, New Jersey, Tennessee, Texas

Course Catalog

Telephone Skills

Product Description / Course Objectives

Credit Hours: 1

Approved for CEU Credit in:

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