Credit Hours: 2
Categories: , Valid in the following states: , , , , ,

Professional Customer Service for Alarm Technicians

Professional Customer Service For Alarm Technicians is geared specifically toward the alarm technician building a working relationship with the customer. This course emphasizes that although technical expertise is critically important, it may not be enough when dealing with the customer. The student will learn that professionalism in customer interaction is a critical part of the alarm technician’s job. As individuals, we all like to be treated with respect, and at one point or another we are all customers to someone else. The student will learn how to deal with alarm customers who have been victimized, as well as how to deal with different types of character traits and moods, including angry customers. Learners will receive useful tips on dealing with a talkative or intrusive customer. They will acquire knowledge on how to effectively investigate an actual break-in, from determining if the alarm system functioned properly within its limitations to understanding the importance of documentation. Finally, we will take a look at the benefits of proper self-care and how that may be accomplished, including tips on dealing with procrastination and time management. The student will also be made aware of how maintaining good mental and physical health can positively affect the workday.

Categories: , Valid in the following states: , , , , ,

Product Description / Course Objectives

Learners who complete this course will:

  • Understand why technical expertise, though critically important, is not enough when dealing with customers
  • Realize how professionalism in customer interactions is a critical part of the job
  • Understand that we are all people and must be treated with respect
  • Learn how to interact with different types of personalities, including angry customers or those who have been traumatized by criminal activity
  • Understand how different character traits require different training techniques
  • Learn about how to effectively investigate an actual break-in
  • Understand how proper self-care is tied to effective customer service


Credit hours: 2


Approved for CEU credit in:

Alabama, Louisiana, Mississippi, New Jersey, Tennessee:(Qualified Agent), Texas